Embedded Advisory
Ongoing technical and operational leadership for teams building or running Voice AI at scale. I sit alongside your leadership to oversee observability and vendor management, or step in directly to architect, build, and eventually hand off a production-grade system to your internal team.
Embedded Advisory: what does the process look like?
Embedded Advisory is the process of bringing elite Voice AI leadership directly into your organization. Instead of handing off your roadmap to an external agency, I sit alongside your team to architect, build, and scale the system internally.
This engagement is designed for operations handling 1M+ calls a year where the stakes are high. I oversee vendor management, enforce production-grade observability, and navigate the technical bottlenecks that typically stall enterprise deployments.
The ultimate goal is not dependency, but enablement. I build the infrastructure, write the playbooks, and upskill your engineers so that I can eventually hand off a fully operational, high-performing Voice AI machine to your internal team.
Will this help your company?
Scaling Voice AI requires a unique mix of telephony, LLM, and operational expertise. If your organization is facing these scaling challenges, embedded leadership is the right next step.
The Executive Talent Gap
Hiring a full-time VP of AI with specific Voice AI production experience is expensive and slow. Embedded advisory gives you immediate access to that elite expertise without the permanent executive overhead.
Internal Team Shaping
Your HR team likely doesn't know how to hire for Voice AI. I help write the technical assessments, interview your shortlist, and upskill your existing engineers to manage the system long-term.
Complex Vendor Management
Navigating orchestrators, LLM providers, and SIP trunks is a full-time job. I manage these relationships to prevent lock-in, negotiate better unit economics, and ensure SLA compliance across the stack.
Scaling Bottlenecks
What works for a 10,000-call pilot often breaks at 1 million calls. I architect the infrastructure to handle enterprise-grade volume reliably, ensuring latency and CSAT hold up under pressure.
Production Observability
At scale, you need to know exactly why a call failed. I implement the telemetry and logging required to monitor conversation quality, latency, and costs in real-time.
The Safe Handoff
Unlike traditional agencies that keep you dependent on their retainers, my goal is to build the system, document the playbooks, and exit once your internal team is ready to take the wheel.
Let's scale your operations.
Book a short consultation to discuss your roadmap and see if embedded leadership is the right fit for your team.