Strategy · Compliance · Production Reliability
Advisory,
Strategy &
Embedded Leadership
I work with mid-market and enterprise leaders who aren't sure if Voice AI is worth the bet. I diagnose the opportunity, shape the strategy, design for compliance, and stay embedded through production, so what you ship actually holds up at scale.
Get a free consultation arrow_forward15M+
Calls / year in production
30-50%
OPEX cut
GDPR · HIPAA
Cleared deployments
Before you commit budget, pick a vendor, or build a team, we define the exact boundaries of your deployment. I help you identify where Voice AI actually drives ROI, what to ship first, and what use cases to avoid entirely.
Who it's for
C-suite executives and operations leaders who require a pragmatic roadmap and a realistic economic model before authorizing budget or writing a line of code.
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If your live or piloted agent is failing on latency, accuracy, or cost, I tear down the pipeline to find the root cause. You get a clear, engineering-grade action plan on what to rebuild, what to patch, and how to hit your CSAT targets.
Who it's for
Engineering and product teams struggling with hallucinations, audio degradation, or poor unit economics in production.
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I map your data flows, consent architecture, and deployment venue to ensure regulatory alignment from day one. I design the technical infrastructure so that legal approval becomes a predictable milestone, not a blocker.
Who it's for
Teams in highly regulated sectors (finance, healthcare, debt collection) where GDPR, HIPAA, or data residency must dictate system design.
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Ongoing technical and operational leadership for teams building or running Voice AI at scale. I sit alongside your leadership to oversee observability and vendor management, or step in directly to architect, build, and eventually hand off a production-grade system to your internal team.
Who it's for
Organizations operating or scaling toward 1M+ calls/year that need elite Voice AI expertise to build and scale safely, without the overhead of a full-time executive hire.
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High outbound call volume, strict regulatory exposure, and relentless pressure on cost-per-contact. I've run Voice AI operations handling 15M+ calls a year in this space, so I know where compliance and reliability make or break the deployment.
Regulated inbound call centers under constant OPEX pressure. My background in institutional finance and fintech (Kraken, State Street, Argent) means compliance pragmatism and production reliability come as the default, not as afterthoughts.
Claims intake, broker support, underwriting Q&A: repetitive, call-heavy work full of PII. I help carriers and brokers automate the right touchpoints without creating new audit exposure.
Scheduling, triage, intake, post-visit follow-up: high-value work burning expensive human time. I help teams deploy Voice AI with HIPAA discipline baked in from day one, not retrofitted after the first audit.
Intake, conflict-check, and client follow-up eat associate hours that should go elsewhere. I help firms deploy Voice AI for qualification, routing, and scheduling, without compromising privilege or confidentiality.
Front desks and reservation lines handle repetitive questions round the clock. I help operators deploy 24/7 Voice AI for bookings, common inquiries, and pre-arrival, so staff can focus on in-person service.
"We'd put serious engineering into our voice agent and kept hitting a quality ceiling we couldn't break through. Piotr showed us the scope was just too broad for what LLMs can reliably do today. We decided to reframe the product as a focused 24/7 intake assistant, and we ended up with higher customer satisfaction at a fraction of the complexity."LinkedIn open_in_new
"Four weeks of GDPR work and deployment decisions in front of us. Piotr walked us through the options, cleared the legal path, and we went live in a week."LinkedIn open_in_new
"Our agent wasn't hitting the quality bar we needed. Piotr from Calloptima walked us through the architecture options with clear trade-offs, shaped a CSAT strategy that actually moved the numbers, and left us with a testing and iteration playbook we could run ourselves."LinkedIn open_in_new
Under NDA
15M+ calls/year · 30-50% OPEX cut · CSAT held
"Ongoing embedded Voice AI leadership for a global debt-collection operation handling 15M+ calls a year. I cut call-handling OPEX by 30-50% while maintaining CSAT, with full observability, business continuity, and human-agent comparison in production."Watch the breakdown on YouTube open_in_new
I'm Piotr Żaczek. I also record breakdowns of Voice AI architectures, cost optimization, and production reliability.
I noticed that most enterprise Voice AI projects look great in a vendor demo, but fall apart in production. Teams struggle with latency, compliance blockers, and ROI models that don't hold up to reality.
I built Calloptima to solve this. Having run Voice AI operations handling 15M+ calls a year in highly regulated sectors (debt collection, institutional finance, fintech), I know what it takes to ship systems that actually work at scale.
I work alongside your team - whether as an advisor, architect, or embedded leader - to ensure your Voice AI deployment delivers real operational leverage without compromising CSAT or compliance.
I read every message personally. Response within 1-2 business days.
